Terms of service

Claw Queen Education Academy Terms and Conditions & Payment Policy.

Please note the follow refers to all services provided by Claw Queen and specific sections may not apply specifically to you . Example. Coaching calls: if you’re not a 1:1 client this would not apply to you. 

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

• “Claw Queen Education Academy”, “we,” “us” means Claw Queen

• “You” refers to the client or student engaging with Claw Queen Education Academy for services.

• “Services” refers to any educational, online course , coaching, and consulting services provided by Claw Queen Education Academy.

• “Debt” refers to any amounts owed by you under this agreement.

• “Proposal” refers to the detailed description of services provided by Claw Queen Education Academy.

2. Payment Terms

Financial Responsibility: By entering this agreement, you confirm that you have reviewed your financial situation and are capable of meeting the payment obligations associated with this course.

a) You agree to pay for Services as per the fees outlined in the Proposal. Payments must be made promptly and according to the specified payment arrangements.

b) If you fail to pay an amount as agreed, that unpaid portion becomes an Overdue Amount.

c) You do not have the right to set off any amounts against a Debt or Overdue Amount. Any claim for remuneration against Claw Queen Education Academy will be made separately from your obligations under this agreement.

d) Claw Queen Education Academy may charge a dishonour fee and interest at a rate of 5% per month on any Overdue Amount until the Overdue Amount is paid in full.

e) If the Proposal includes ongoing or recurring Services, the rates for these services will be as specified in the Proposal or in further correspondence from us. Any additional work beyond the scope of the Proposal will be communicated in writing.

f) after 3 failed payment attempts students will be removed from the portal and rights to access the container removed until OVERDUE payment have been made. 

All payments are non refundable and non transferable in every situation regardless of course completion payment plans must be finalised in full. Inability to attend or engage in your course work will not void you or any financial obligations.

3. Cancellation of Coaching Call

a) If you are required to cancel a pre-booked or recurring coaching call, you must provide at least 24 hours’ notice to be eligible for a reschedule.

b) Failure to provide 24 hours’ notice will result in the forfeiture of the pre-booked call, and you will not be eligible for a reschedule unless determined otherwise by Claw Queen Education Academy.

4. Privacy

a) Claw Queen Education Academy collects personal information to provide services and communicate with you. This may include information about your business, finances, and contact details.

b) By clicking the tick box this agreement, you consent to the collection, use, and storage of your personal information, which may be transferred to or stored outside of Australia, and disclosed to third-party providers as necessary for service delivery.

c) You agree to inform us promptly of any changes to your personal or payment information.

5. Our Promise to You

Claw Queen Education Academy is committed to providing high-quality services. If at any time you are dissatisfied with the Services provided, you should bring this to our attention so we can address your concerns promptly.

6. Dispute Resolution

a) In the event of a dispute, you must send a Dispute Notice in writing, detailing the dispute before seeking arbitration or legal action.

b) Both parties agree to engage in negotiations for a period of 14 days (or longer if agreed) to resolve the dispute.

c) If the dispute cannot be resolved through negotiation, it may be referred to mediation (if both parties agree) or a court of competent jurisdiction.

7. Illegality and Severability

a) If any provision of this contract is deemed illegal, invalid, or unenforceable by a court, the provision will be modified to the extent necessary to comply with applicable law, or if not possible, the provision will be severed without affecting the remaining terms.

8. Outsourced Services

We may engage third-party providers to deliver certain services, and you agree to the use of such third parties to fulfil our contractual obligations to you.

9. Governing Law and Jurisdiction

a) The laws of Queensland govern this contract, regardless of your location.

b) Any legal disputes will be handled by courts in Queensland.

10. Electronic Communication

You agree that communication between you and Claw Queen Education Academy may be conducted electronically (via email, SMS, etc.). You acknowledge the inherent risks of electronic communication, such as delayed or undelivered messages, and agree to be responsible for securing your own systems.

11. Limitation of Liability

a) If you have a grievance regarding a service, you must notify us in writing within three days. We will assess your claim and at our discretion, may:

(i) Re-supply or amend the service;

(ii) Provide a partial refund; and/or

(iii) Decline to provide a remedy.

b) Claw Queen Education Academy disclaims all warranties to the fullest extent permitted by law. Our liability is limited to the cost of replacing the service in question.

c) We are not liable for any indirect loss, damage, or injury, including but not limited to:

(i) Delay in supplying services;

(ii) Termination of services;

(iii) Injury, death, or property damage.

d) You indemnify Claw Queen Education Academy against any claim resulting from injury, death, or property damage arising from the contract.

I hereby acknowledge by enrolling in this course, 1:1 training or program that I release any and all persons representing Madeline Hardacre and her business Claw Queen from any and all claims , damages, demands, action and cause of action arising from any service provided.

12. Termination

Termination by Claw Queen Education Academy

We may terminate the contract immediately by providing notice for any reason, including but not limited to:

(i) Failure to make payments;

(ii) Failure to provide necessary information or instructions;

(iii) Conflict of interest; or

(iv) Inappropriate conduct.

Students must not

-Copy or reproduce any of the content in the course.

-Take ownership of any content in the course.

-On sell any course material.

-Modify any content in the course.

-Share the course properly with any third party.

-Screen record or screen shot any videos, images or content in the course

-Cause damage or jeopardise the intellectual property of Madeline Hardacre/Claw Queen.

All students must acknowledge this is the intellectual property of Madeline Hardacre operating under Claw Queen and her business. Failure to accept and or comply with the above conditions will result in immediate cancelation of enrolment and termination of any contract. No refunds or credits will be given in this circumstance. Penalty and Legal fees may apply.

Upon termination, we are only liable to refund payments made in advance for services not yet delivered, offset by any outstanding debt.

Termination by You

You may terminate the contract with 30 days’ written notice, sent via email to:

1. Claw Queen Education Academy 

2. clawqueenmelb@gmail.com

Upon termination, you remain liable for any unpaid debt, overdue amounts, or payments that would have been due if the contract had continued.

Effect of Termination

Certain rights and obligations will survive termination, including payment obligations, confidentiality, liability, and jurisdiction.

13. Confidentiality

a) Both parties agree to maintain the confidentiality of all sensitive information obtained during the contract, including business details and contract terms. We will take reasonable steps to prevent unauthorised disclosure of such information.

b) Confidential information may only be used for the purpose of fulfilling the contract and may be shared within the recipient’s organisation on a need-to-know basis.

c) Upon request, each party agrees to return all tangible confidential information promptly.

d) The confidentiality obligations will remain in effect for five (5) years following the last disclosure of confidential information.

CLAW QUEEN reserves the right to : 

-withdraw any course from availability.

-Cancel a course in which a student is enrolled in, in the Event that Madeline Hardacre and her business Claw Queen determines at her discretion. If Madeline Hardacre/Claw Queen cancels the course within this clause Madeline Hardacre/Claw Queen will refund the student the course fee as of the date of cancellation and otherwise without penalty excluding any third party fees IF THEY HAVE NOT VIEWED OR STARTED THE COURSE and the time frame to complete the course is less than 6 weeks. If the student has more than 6 or more weeks to complete or has opened any course material no refunds will be issued.

-In the event Claw Queen cancels a course she will give students 6 weeks to complete the content for those that have enrolled and started to VIEW the course material.

-Reject any application of Enrolment as Madeline Hardacre/Claw Queen sees fit.

-Collect information about students including but not limited to personal information, payment/card details ( held by a secure thirst party STRIPE or KAJABI) reasonably required for Madeline Hardacre/Claw Queen to assess and consider a students application for enrolment. Any personal information received and requested by Madeline Hardacre/ Claw Queen will be held in accordance with the PRIVACY ACT and LAW.

-Keep a $500 non refundable deposit ( or the deposit amount agreed to)if the student decides to cancel or withdraw from the course within 1 week of enrolling.

Course Completion and Certificates

• Students shall be issued by Madeline Hardacre/Claw Queen with a certificate of completion ( digital for online courses , hard copy for in person trainings) upon successful completion of the course and passing all assessments .This is not an accredited course.

• Students are responsible for the effort they put into the course. Simply by completing the course does not guarantee you will receive the results you desire. It requires practice , repetition and patience. This course will give you the foundations you need to perform at your highest potential and take with you into your career.

• If a student requires more time to complete a course they must contact Claw Queen to arrange. Course extensions come at an additional cost.

• A course will be deemed “abandoned” if a student has not completed the course within the allotted time frame including extensions. The course content will no longer be available.

• Students must comply with the guidelines of completion of the course, failure to do so may affect completion and any receivable certificates.

Copyright and Intellectual Property of Madeline Hardacre /Claw Queen.

This document serves as the full Terms and Conditions for your engagement with Claw Queen Education Academy. Please review it carefully, and contact us with any questions before agreeing.